Shipping and Delivery Policy
Effective Date: 01-May-2025
Last Updated: 01-May-2025
At HRHK Technology Innovations Private Limited, we specialize in delivering high-quality IT services and digital solutions.
Please read our Shipping and Delivery Policy carefully to understand how and when your purchases will be delivered.
1. Nature of Products and Services
We offer a range of IT products and services, including but not limited to:
- Web and mobile app development
- Software as a Service (SaaS) platforms
- Digital products (e.g., licenses, codebases, design files)
- IT consulting and support services
Most of our products/services are delivered digitally, unless otherwise specified in a custom agreement.
2. Delivery Timelines
Digital Products/Services:
- Delivery is made electronically to your registered email ID or via your user account on our platform.
- For SaaS subscriptions: Access is provided immediately upon successful payment.
- For custom services: Delivery timelines are mutually agreed upon and outlined in the service agreement or quotation.
- Estimated Delivery Time: Typically within 1 to 3 business days, unless stated otherwise.
Physical Goods (if any): If we deliver any physical item (e.g., hardware, documents), shipping timelines and tracking details will be shared via email.
3. Shipping Charges
- Digital Products: No shipping charges apply.
- Physical Goods (if applicable): Charges will be communicated prior to shipping and may vary based on your location and chosen courier service.
4. Delivery Confirmation
Once your product/service is delivered:
- You will receive an email confirmation.
- In the case of SaaS or platform-based services, access credentials and onboarding support may also be included.
5. Delays and Exceptions
In rare cases, delivery may be delayed due to:
- Force majeure events (e.g., natural disasters, internet outages)
- Incomplete customer information
- Delays in client approvals or required inputs
We will notify you promptly in case of any unexpected delay.
6. Customer Support
For any delivery-related questions, please contact us at:
7. Policy Updates
We may update this Shipping and Delivery Policy from time to time. Please check this page periodically for changes.
